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Delivery Information

FAQ
 

How do I contact eXtremeadult.com.au? 
Email: sales@extremeadult.com.au  
Phone: 0412835362

Do I have to register an account to place an order? 
Customers do not have to register to place an order. We do request an email address so we can send out an email confirmation of the order. 


What methods of payment are acceptable? 
eXtremebondage.com.au accepts VISA, MasterCard , American Express and Diners Club.

What will my credit card statement show?
Your credit card will be billed in Australian dollars and your statement will report your purchase as "A1 Web Works Designs". 

Will my information be secure? 
We understand and respect the privacy and confidentiality of our customers. You can rest assured that all transactions processed through eXtremeadult.com.au are encrypted for secure e-commerce transactions. 

This software encrypts ALL of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. 

eXtremeadult.com.au security measures protects you while you shop on this site, so that you never have to worry about credit card safety. This means that every transaction you make at our site will be 100% safe, and you pay nothing if unauthorised charges are made to your card as a result of shopping with us. 

Why won't my credit card go through? 
Please check the account number carefully, make sure all fields are filled in correctly, and check the expiry date. 

How do I know if you received my order? 
Every customer is automatically sent a confirmation email once we have received their order, as long as they have provided us with a valid email address. 

Can I change my order information? 
If you have any order changes, you can contact us by: 
Email us at sales@extremeadult.com.au 
Call us on +61 7 3824 4905 

What if I want to cancel my order? 
In these cases the full amount will be refunded to your credit card. However if the order is already in transit and needs to be returned a cancellation fee of up to $20 AUD to cover losses may be charged.  We do not accept returns for refunds to credit cards; only store credits are issued.

What happens if I supply the wrong address? 
Please always check your details before placing an order and supply a telephone number just in case delivery is difficult. If an incorrect address is supplied a redelivery fee of up to $38 AUD to cover costs may be charged. 
 

Delivery Charges. 
Standard Shipping Charges. **Note: Large or heavy orders may require additional shipping charges. We will notify you if your order requires additional shipping.  

 

Shipping Transit Times:
5 - 12 Business Days 
*Please allow 24 hours for us to process your order.


*Backorders: Unless otherwise stated we cancel backorders if any are on your order.
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